Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page! Below, you’ll find answers to common questions about our ordering process, design options, pricing, and more. If you can’t find the answer you’re looking for, please feel free to contact our customer service team at enquiries@nanyangexpress.org for further assistance.

  1. How do I place an order?

    • To place an order, simply contact us through our website or reach out to our sales executives. Provide details such as the type of merchandise, quantity, design specifications, and any other relevant information.

  2. Can I make changes to my order after it has been placed?

    • Changes to orders may be possible depending on the stage of production. Please contact our customer service team or sales executive as soon as possible to discuss any modifications.

  3. Is there a minimum order quantity for customised merchandise?

    • Yes, there is a minimum order quantity requirement for customised merchandise. Please refer to the pricing information provided on our website for specific details on minimum quantities for each item.

  4. Can I order samples before placing a bulk order?

    • Yes, you can order samples before placing a bulk order. Please contact our customer service team or sales executive to request samples of the merchandise you are interested in.

  5. Can I request a quotation before placing an order?

    • Yes, definitely! To request a quotation, please provide us with the following details in the specified format:
      i. Type of Shirt
      ii. Number of Printings
      iii. Number of Colors & Dimension (A3, A4, A5) of each printing
      iv. Total Quantity

      Our team will promptly provide you with a detailed quotation based on your requirements.

  1. Can I use my own design for customised merchandise?

    • Yes, you can use your own design for customised merchandise. We accept various file formats for designs, and our team can assist you with the design process if needed.

  2. What file formats do you accept for designs?

    • We accept a variety of file formats for designs, including JPEG, PNG, PDF, AI, and PSD. If you have a specific file format requirement, please let us know, and we will do our best to accommodate it.

  3. Do you offer design services if I don’t have a design?

    • Yes, we offer design services for customers who do not have a design. Our experienced design team can help bring your ideas to life or create a custom design based on your preferences.

  4. Are there any limitations on the complexity of designs?

    • While we strive to accommodate all design requests, there may be limitations on the complexity of designs depending on the printing method and merchandise type. Our design team can advise you on the best approach for your design.
  1. Can you provide more information about your Dri-Fit T-Shirts?

    • Certainly! Our Dri-Fit T-Shirts come in both regular and premium variants. The regular Dri-Fit T-Shirt is made of 180 GSM cotton, while the premium option features a smoother texture with 11% spandex, making it more suitable for sports activities.


  2. What are the different types of tote bags you offer?

    • We offer a range of tote bags including canvas tote bags, cotton tote bags, and non-woven tote bags in various sizes such as A4 and A3. Each type of tote bag can be customized with silkscreen printing, heat transfer, or embroidery.
  1. What are the delivery options available and their estimated timelines?
    • We offer three types of delivery options: Standard (10 – 14 working days), Express (8 – 10 working days), and Supreme (5 – 7 working days). For specific expedition costs for Express and Supreme options, please consult with our sales executive.
  1. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Please contact our sales executive for more information on payment options.

  2. Are there any additional fees or charges not included in the quoted price?

    • The quoted price includes the cost of merchandise, printing, and any applicable taxes. Additional fees or charges may apply for shipping, rush orders, or special requests. Please consult with our sales executive for a detailed breakdown of costs.

  3. Do you offer discounts for bulk orders or repeat customers?

    • Yes, we offer discounts for bulk orders and repeat customers. The discount percentage varies based on the quantity ordered and membership status. Please refer to our pricing information for specific discount rates.

  4. Can I get a price quote before placing an order?

    • Yes, you can request a price quote before placing an order. Please provide details such as the type of merchandise, quantity, design specifications, and any other relevant information to receive an accurate quote from our team.
  1. What are the benefits of joining the Nanyang Membership program?
    • Nanyang Membership offers exclusive benefits such as cashback rewards ranging from 3% to 10% on every order. These cashbacks can be used on your next order without any minimum purchase requirement. To join, simply provide us with your organization details and point of contact information.

Nanyang Express